PC and Mac repairs,
upgrades, and support


COVID-19 Update

During periods of lock-down, we are open by appointment only to drop off and collect equipment. Please phone or email before visiting, and we will enable you to safely and securely leave or collect your equipment without entering the office.


New office in Newcastle

After working from our home for over 18 months, last week we officially opened our new office space at 6 Downs Road in Newcastle. Being in the town and close to the sea is lovely, and we hope our location will make it more convenient for customers.

Exterior
Reception
Waiting area
Main office
×

Now that we're settled in and ready for business, stop in or give us a call to discuss your computer issues; we're always happy to help.


028-4321-8180
[email protected]

Services

Help getting started:
Advice for choosing the right equipment Computer equipment installation and setup Patient guidance for using your computer safely and securely
Help making the most of your investment:
Upgrading components to boost performance Transferring data from old systems Setting up and troubleshooting networks
Help if things go wrong:
Diagnosing computer problems Removing infections and malicious software Replacing defective computer hardware Recovering data from failed hardware
Help with home and business systems:
Web development and hosting (Examples: Vector Fit Golf, Tuck Mill Cottage, Corum, Richard Clark Designs, Dave Rand, Rand Family, Cloch Mhuilinn) Domains, email, website management, and website security Information security assessments and training Information security compliance: ISO 27001, Cyber Essentials, PCI DSS, NIST
Pricing:
We only charge if we can fix your problem. Our labour rate is £40 per hour; most issues are resolved in an hour or two. If parts or supplies are needed, we will source these at the best price we can. There is a one-hour minimum for callouts, with no charge for travel time. Payment is due when work is completed; we accept cash or BACS transfer.

About Computer Help NI

Dave Rand

My name is Dave Rand. I'm originally from Minnesota, in the US, and my wife, Liz, is from Newcastle County Down. After living together in England for several years, we found the perfect home in County Down and are now living in the shadow of the Mourne Mountains.

I've worked with technology for more than 20 years. This has included writing software and managing software development teams, managing computer and network equipment for a charter school, and leading the Enterprise Security team at a global manufacturing company.

For more information about my professional background, please view my LinkedIn profile or visit my personal website at daverand.co.uk.

Contact Info

Phone: 028-4321-8180
Email: [email protected]

Blog

  • 18 February, 2021: Tips for byuying a new laptop

    People often ask for advice about which laptop is best. There is no easy answer to this question, but I can help to narrow down the choices based on a few factors....


  • 07 October, 2020: New office in Newcastle

    After working from our home for over 18 months, last week we officially opened our new office space at 6 Downs Road in Newcastle. Being in the town and close to the...


  • 01 March, 2020: AbilityNet offers free technology support

    As a registered charity AbilityNet exists to change the lives of older people and people with a disability by helping them to use digital technology. They are supported by IBM and Microsoft.


  • 20 November, 2019: Upgrade your old computer to Windows 10

    Microsoft Windows 10 runs well on most PCs or laptops built during the past 10 years—usually much better than Windows 7 or 8/8.1 does. It also has excellent security features built-in, making...


  • 04 October, 2019: Keep your online profile secure

    If you’ve used the Internet for long, your personal information—name, email address, possibly your password—has probably been included in at least one data breach. If so, the email address and password exposed...


  • 10 August, 2019: Don't replace your old computer, upgrade it!

    A slow computer is usually caused by a slow hard drive. From £105, a Windows PC with a 500GB drive can be updated to run significantly faster by upgrading to a solid-state...


  • 23 June, 2019: How attackers use Microsoft Office

    Protecting a Microsoft Word, Excel, or other Office file with a password encrypts the contents of the file. This prevents opening the file without the password or viewing its contents directly. It...


  • 07 April, 2019: The padlock doesn't mean a site is safe

    Most web browsers show a padlock in the address bar when you’re securely connected to a website. This means the information sent between your browser and the web server is encrypted, so...


Privacy Policy

Any personal data collected will be used strictly for business purposes. We will not sell your personal data under any circumstances, and we will only use your data to contact you in relation to your business with us.

COVID-19

To help prevent the spread of COVID-19, we are following strict social distancing guidelines:

  • Masks

    We will wear a mask and ask that you do the same or that you remain at least two metres away.

  • Safe drop-off

    To provide a safe way for you to leave your equipment with us, we will provide a safe place for you to put your item(s) while we maintain over two metres of distance between us.