PC and Mac repairs,
upgrades, and support

COVID-19 Update

During periods of lock-down, we are open by appointment only to drop off and collect equipment. Please phone or email before visiting, and we will enable you to safely and securely leave or collect your equipment without entering the office.

New office in Newcastle

After working from our home for over 18 months, last week we officially opened our new office space at 6 Downs Road in Newcastle. Being in the town and close to the sea is lovely, and we hope our location will make it more convenient for customers.

Waiting area
Main office

Now that we're settled in and ready for business, stop in or give us a call to discuss your computer issues; we're always happy to help.

[email protected]


PC and Mac repairs, upgrades, and support

Help getting started:
Advice for choosing the right equipment Computer equipment installation and setup Patient guidance for using your computer safely and securely
Help making the most of your investment:
Upgrading components to boost performance Transferring data from old systems Setting up and troubleshooting networks
Help if things go wrong:
Diagnosing computer problems Removing infections and malicious software Replacing defective computer hardware Recovering data from failed hardware
Help with home and business systems:
Web development and hosting (Examples: Anne McAlarney (artist portfolio), Vector Fit Golf, Tuck Mill Cottage, Corum, Richard Clark Designs, Dave Rand, Rand Family, Cloch Mhuilinn) Domains, email, website management, and website security Information security assessments and training Information security compliance: ISO 27001, Cyber Essentials, PCI DSS, NIST
We only charge if we can fix your problem, and we will confirm the total price before completing any repairs. Most issues are resolved in an hour or two. If parts or supplies are needed, we will source these at the best price we can. There is a one-hour minimum for callouts, with no charge for travel time. Payment is due when work is completed; we accept cash or BACS transfer.

About Computer Help NI

Dave Rand

My name is Dave Rand. I'm originally from Minnesota, in the US, and my wife, Liz, is from Newcastle County Down. After living together in England for several years, we found the perfect home in County Down and are now living in the shadow of the Mourne Mountains.

I've worked with technology for more than 20 years. This has included writing software and managing software development teams, managing computer and network equipment for a charter school, and leading the Enterprise Security team at a global manufacturing company.

For more information about my professional background, please view my LinkedIn profile or visit my personal website at daverand.co.uk.

Contact Info

Phone: 028-4321-8180
Email: [email protected]


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Privacy Policy

Any personal data collected will be used strictly for business purposes. We will not sell your personal data under any circumstances, and we will only use your data to contact you in relation to your business with us.


To help prevent the spread of COVID-19, we are following strict social distancing guidelines:

  • Masks

    We will wear a mask and ask that you do the same or that you remain at least two metres away.

  • Safe drop-off

    To provide a safe way for you to leave your equipment with us, we will provide a safe place for you to put your item(s) while we maintain over two metres of distance between us.